Admin Posted July 27, 2019 Share Posted July 27, 2019 In Social Security representation we have to win cases to be successful. Winning cases is a process involving the whole office. From the initial intake to processing an award, each employee plays a role and performs actions and activities directed towards achieving a positive outcome for your clients. Employees that aren't effective at documenting their work in Dibcase can cost you and your firm money. Not properly documenting a simple phone call can cost your firm dearly if done on a regular basis. An employee whom is properly documenting his/her activities should generate on average 8 hours a day of billable time. Dibcase allows you tracks billable time for activities such as: Processing the mail Incoming and outgoing calls Setting up appointments (Auto) Creating tasks (Auto) Processing Denials and Appeals (Auto) Generating documents (Auto) As an admin, you can measure "employee performance" by using the "Reports" function on Dibcase which measures: Revenue per representative Revenue per case manager Billable hours The above performance measures can be filtered by "Today, This Week, This Month, and Year To Date" In a multi-attorney office you can track how much each attorney and/or case manager is adding to the bottom line. For clerical staff, billable hours is a good measure of how well the employee is documenting his/her work product and can be used to identify areas where additional training may be necessary. In the attached graphic, you have a simple example of one attorney and a case manager who collected an attorney fee today of $4,500. Stephen Martinez is the only employee whom has generated a time entry "today". Quote Link to comment Share on other sites More sharing options...
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